Chapter one reviews the literatures on psychological studies of aggression, problems of aggression within the Social Services and the National Health Service, and nurse-patient communication. A number of issues are raised which are addressed by the current research.
In chapter two nurses' theories about what defuses and what aggravates aggression are explored. It was found that nurses believe that by remaining calm, gentle and firm they will defuse both physical and verbal aggressi...Expand abstract
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- University of Oxford
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- Jill Crossland
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- This thesis was digitised thanks to the generosity of Dr Leonard Polonsky.
Training nurses to deal with aggressive encounters with the public
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