Contracting ‘person-centred’ working by results: street-level managers and frontline experiences

Journal article

Abstract:: Despite growing interest, little is known empirically about the impact of Outcomes Based Contracting (OBC) on public service delivery at the street level. This longitudinal study evaluates the contractual shift of a British support service for adults with multiple, complex needs from bilateral fee-for-service arrangements to an outcomes contract in the form of a ‘social impact bond’. These findings add much-needed empirical evidence on the impact of OBC on the discretion, personalisation, and co-production of public service delivery at the frontline; and pushes conceptual boundaries by emphasising the importance of governance and management conditions for the work of street-level bureaucrats.

Files:: Carter_et_al_2023_Contracting_Person-centred_Working.pdf

(Preview, Accepted manuscript, pdf, 263.0KB, Terms of use)

Language:: English
Keywords:: public and nonprofit

AOM Boston 2023

AOM Annual Meeting Proceedings 2023
Pubs id:: 1639379
Local pid:: pubs:1639379
Deposit date:: 2024-06-07

Copyright holder:: Academy of Management Journal
Rights statement:: Copyright of Academy of Management Journal is the property of Academy of Management and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder’s express written permission. However, users may print, download, or email articles for individual use.
Notes:: This is the accepted manuscript version of the article. The final version is available online from Academy of Management at: https://dx.doi.org/10.5465/amproc.2023.12482abstract

Licence:: Terms and Conditions of Use for Oxford University Research Archive

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