Journal article
‘It's the little things that count’: healthcare professionals’ views on delivering dignified care: a qualitative study
- Abstract:
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Aims
To explore healthcare professionals’ perspectives of dignified care and experiences of providing care.Background
Although ‘care’ and dignity in care are seen as central to the delivery of good care by patients, families and professionals, we still lack a clear understanding of what these, often contested and elusive concepts, mean in the practice setting, particularly from the perspective of healthcare professionals.Design
Interview based qualitative research design.Methods
In-depth interviews were conducted with healthcare professionals working in four UK NHS trusts. Data were collected between June–November 2012. Interviews were audio-recorded, transcribed and analysed using thematic analysis.Findings
Forty-eight healthcare professionals took part in this interview based study. Two main themes that encapsulated how care and dignity in care is enacted by professionals were identified: focusing on the ‘little’ things that matter to both professionals and patients; and improving care by making poor care ‘visible’.Conclusion
Our findings show that the ‘little things’ in care allow professionals to ‘care for’ but also ‘care about’ patients, suggesting that these two aspects of caring become intrinsically interlinked. Our findings also suggest that ‘making poor care visible’ challenges engrained and task rather than human focused care in a non-threatening way, which can be the catalyst for providing care that is caring and dignified.
- Publication status:
- Published
- Peer review status:
- Peer reviewed
Actions
Access Document
- Files:
-
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(Preview, Accepted manuscript, pdf, 257.3KB, Terms of use)
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- Publisher copy:
- 10.1111/jan.12878
Authors
+ Dunhill Medical Trust
More from this funder
- Funder identifier:
- https://ror.org/05ayqqv15
- Grant:
- R93/1108
- Publisher:
- Wiley
- Journal:
- Journal of Advanced Nursing More from this journal
- Volume:
- 72
- Issue:
- 4
- Pages:
- 782–790
- Publication date:
- 2016-01-05
- Acceptance date:
- 2015-11-03
- DOI:
- EISSN:
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1365-2648
- ISSN:
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0309-2402
- Pmid:
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26931275
- Language:
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English
- Keywords:
- Pubs id:
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pubs:590489
- UUID:
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uuid:e5f15fc5-f218-4734-830f-32fc81b20c18
- Local pid:
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pubs:590489
- Deposit date:
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2016-11-01
Terms of use
- Copyright holder:
- John Wiley & Sons Ltd
- Copyright date:
- 2016
- Rights statement:
- © 2016 John Wiley & Sons Ltd.
- Notes:
- This is the accepted manuscript version of the article. The final version is available online from Wiley at https://dx.doi.org/10.1111/jan.12878
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