- Abstract:
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We report findings from a study of call centre staff working to deliver a telecare service designed to enable older people to ‘age in place’. We show the steps they routinely take to produce a care system on behalf of their clients and their families that is both workable within the constraints of available resources and fit-for-purpose. In doing so, we have seen how call centre staff share with one another their experiences and solutions to problems, carry out liaison work with networks of l...
Expand abstract - Publication status:
- Published
- Peer review status:
- Peer reviewed
- Version:
- Publisher's version
- Files:
-
-
(pdf, 368.0KB)
-
- Publisher copy:
- 10.1007/s10606-015-9242-5
-
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- Publisher:
- Springer Publisher's website
- Journal:
- Computer Supported Cooperative Work Journal website
- Volume:
- 25
- Issue:
- 1
- Pages:
- 79-105
- Publication date:
- 2016-01-05
- DOI:
- EISSN:
-
1573-7551
- ISSN:
-
0925-9724
- URN:
-
uuid:d841f363-c48d-4811-8283-53ab793e5004
- Source identifiers:
-
598876
- Local pid:
- pubs:598876
- Copyright holder:
- Greenhalgh et al
- Copyright date:
- 2016
- Notes:
- © The Author(s) 2016. This article is distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made.
Journal article
Telecare call centre work and ageing in place
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