Patient–clinician communication research for 21st century health care

Journal article

We provide a state-of-the-art review of research on conversation analysis and telehealth. We conducted a systematic review of the literature, focusing on studies that investigate how technology is procedurally consequential for the interaction. We discerned three key topics: the interactional organization, the therapeutic relationship, and the clinical activities of the encounter. The literature on telehealth is highly heterogeneous, with significant differences between text-based care (e.g., via chat or e-mail) and audio(visual) care (e.g., via telephone or video). We discuss the extent to which remote care can be regarded as a demarcated field for study or whether the medium is merely part of the “context,” particularly when investigating hybrid and polymedia forms of care involving multiple technological media.

Authors: van Dael, J; Gillespie, A; Neves, AL; Darzi, A

• Publication status: Published
• Peer review status: Peer reviewed
• Publisher: Royal College of General Practitioners
• Journal: British Journal of General Practice
• Volume: 72
• Issue: 715
• Pages: 52-53
• Publication date: 2022-01-27
• DOI: 10.3399/bjgp22x718277
• EISSN: 1478-5242
• ISSN: 0960-1643
• Language: English
• Keywords: Primary health care; Health services research; MEDLINE; Health communication; Health care