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Understanding Shoppers' Expectations Of Online Grocery Retailing

Abstract:

The purpose of this paper is to analyse the online preference structures of consumers. Novel choice-based conjoint experiments are used and are administered online. A select group of high net worth online grocery shoppers are examined. Both qualitative and quantitative procedures are used to determine the most frequently cited attributes affecting online patronage. Whilst there is no single attribute on which a retailer could develop a competitive edge, a significant market advantage can be g...

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Publication date:
2006-01-01
URN:
uuid:c9fe4f41-eea9-4407-b6e5-babe8417632e
Local pid:
oai:eureka.sbs.ox.ac.uk:504

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