Report

Citizen redress: what citizens can do if things go wrong with public services

Abstract:: “Too many members of the public see the way government bodies handle complaints and appeals as being complex, slow-moving, expensive and time-consuming. Whitehall should convince the public that it is putting their needs and expectations first. Better information and greater clarity will not only make it easier for citizens to get any errors or injustices put right but also should make it less likely that such errors are made in the first place. A better service for the public that brings significant efficiency savings.”

Publication status:: Published

Peer review status:: Peer reviewed

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APA Style

Dunleavy, P., Margetts, H., Loughlin, M., Bastow, S., Tinkler, J., Pearce, O., & Bartholomeou, P. (2005). Citizen redress: what citizens can do if things go wrong with public services. In Report by the Comptroller and Auditor General, HC 21 Session 2004-2005, 9 March 2005. National Audit Office.

MLA Style

Dunleavy, P., et al. “Citizen Redress: What Citizens Can Do If Things Go Wrong with Public Services.” Report by the Comptroller and Auditor General, HC 21 Session 2004-2005, 9 March 2005, National Audit Office, 2005.

Chicago Style

Dunleavy, P, H Margetts, M Loughlin, S Bastow, J Tinkler, O Pearce, and P Bartholomeou. 2005. “Citizen Redress: What Citizens Can Do If Things Go Wrong with Public Services.” Report by the Comptroller and Auditor General, HC 21 Session 2004-2005, 9 March 2005. National Audit Office.
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Authors

+ Dunleavy, P More by this author

Role:: Author

+ Margetts, H More by this author

Institution:: University of Oxford
Division:: SSD
Department:: Oxford Internet Institute
Role:: Author

+ Loughlin, M More by this author

Role:: Author

+ Bastow, S More by this author

Role:: Author

+ Tinkler, J More by this author

Role:: Author

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Publisher:: National Audit Office
Host title:: Report by the Comptroller and Auditor General, HC 21 Session 2004-2005, 9 March 2005
Journal:: Report by the Comptroller and Auditor General, HC 21 Session 2004-2005, 9 March 2005 More from this journal
Publication date:: 2005-03-09

Keywords:: SBTMR
Pubs id:: pubs:631839
UUID:: uuid:b1bb5381-9e07-4fe2-9304-3d1f53bfc2cb
Local pid:: pubs:631839
Source identifiers:: 631839
Deposit date:: 2016-07-05

Terms of use

Copyright holder:: National Audit Office
Copyright date:: 2005

Licence:: Terms and Conditions of Use for Oxford University Research Archive

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