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Automated telephone communication systems for preventive healthcare and management of long-term conditions

Abstract:
Background Automated telephone communication systems (ATCS) can deliver voice messages and collect health-related information from patients using either their telephone's touch-tone keypad or voice recognition software. ATCS can supplement or replace telephone contact between health professionals and patients. There are four different types of ATCS: unidirectional (one-way, non-interactive voice communication), interactive voice response (IVR) systems, ATCS with additional fu... Expand abstract
Publication status:
Published
Peer review status:
Peer reviewed

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Publisher copy:
10.1002/14651858.CD009921.pub2

Authors


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Institution:
University of Oxford
Division:
MSD
Department:
NDORMS
Role:
Author
ORCID:
0000-0001-6517-9089


Publisher:
John Wiley & Sons, Ltd
Journal:
Cochrane Database of Systematic Reviews More from this journal
Volume:
2016
Issue:
12
Article number:
CD009921
Publication date:
2016-12-14
Acceptance date:
2016-12-14
DOI:
ISSN:
1469-493X


Pubs id:
pubs:821980
UUID:
uuid:af9610a2-a132-442e-b730-f38d0957b915
Local pid:
pubs:821980
Source identifiers:
821980
Deposit date:
2018-01-31

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