Journal article
An evaluation of a near real-time survey for improving patients' experiences of the relational aspects of care: a mixed-methods evaluation
- Abstract:
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Background The Francis Report (2013) provided many recommendations to improve compassionate care in NHS organisations, including more wide-spread use of real-time feedback (RTF) to collect patient experience data. This research directly addressed these recommendations and aimed to provide an evidence-based toolkit to support NHS quality improvements. Objectives To develop and validate a survey of compassionate care for use in near-real time on elderly care wa... Expand abstract
- Publication status:
- Published
- Peer review status:
- Peer reviewed
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(Preview, Version of record, pdf, 3.6MB, Terms of use)
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- Publisher copy:
- 10.3310/hsdr06150
Authors
- Publisher:
- NIHR Health Technology Assessment Programme
- Journal:
- Health Services and Delivery Research More from this journal
- Volume:
- 6
- Issue:
- 15
- Publication date:
- 2018-03-29
- Acceptance date:
- 2017-08-25
- DOI:
- EISSN:
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2050-4357
- ISSN:
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2050-4349
- Keywords:
- Pubs id:
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pubs:734425
- UUID:
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uuid:ab6b1589-15b3-4f8f-b81c-0cf292c08172
- Local pid:
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pubs:734425
- Source identifiers:
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734425
- Deposit date:
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2017-10-06
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- Copyright holder:
- Queen’s Printer and Controller of HMSO
- Copyright date:
- 2018
- Notes:
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Copyright © 2018 Queen’s Printer and Controller of HMSO. This work was produced by Graham et al. under the terms of a commissioning
contract issued by the Secretary of State for Health and Social Care. This issue may be freely reproduced for the purposes of
private research and study and extracts (or indeed, the full report) may be included in professional journals provided that
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