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An evaluation of a near real-time survey for improving patients' experiences of the relational aspects of care: a mixed-methods evaluation

Abstract:
Background The Francis Report (2013) provided many recommendations to improve compassionate care in NHS organisations, including more wide-spread use of real-time feedback (RTF) to collect patient experience data. This research directly addressed these recommendations and aimed to provide an evidence-based toolkit to support NHS quality improvements. Objectives To develop and validate a survey of compassionate care for use in near-real time on elderly care wa... Expand abstract
Publication status:
Published
Peer review status:
Peer reviewed

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Publisher copy:
10.3310/hsdr06150

Authors


Publisher:
NIHR Health Technology Assessment Programme
Journal:
Health Services and Delivery Research More from this journal
Volume:
6
Issue:
15
Publication date:
2018-03-29
Acceptance date:
2017-08-25
DOI:
EISSN:
2050-4357
ISSN:
2050-4349
Keywords:
Pubs id:
pubs:734425
UUID:
uuid:ab6b1589-15b3-4f8f-b81c-0cf292c08172
Local pid:
pubs:734425
Source identifiers:
734425
Deposit date:
2017-10-06

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