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Journal article

How culture shapes consumer responses to anthropomorphic products

Abstract:
Anecdotal evidence suggests that Eastern consumers respond more favorably to anthropomorphic products than their Western counterparts. In the present work, we examine the validity of this common intuition and uncover the specific cultural dimension underlying this difference in consumer response. Specifically, across a cross-national field study and three controlled experiments, we demonstrate that collectivistic consumers favor anthropomorphic products more than non-anthropomorphic products, whereas non-collectivistic consumers do not display this relative preference. This interactive effect holds across various product categories, regardless of whether collectivistic thinking is measured, manipulated, or operationalized based on nationality or ethnicity. We offer managerial and theoretical implications that stem from our findings.
Publication status:
Published
Peer review status:
Peer reviewed

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Publisher copy:
10.1016/j.ijresmar.2023.06.005

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Institution:
University of Oxford
Division:
SSD
Department:
Saïd Business School
Oxford college:
Green Templeton College
Role:
Author


Publisher:
Elsevier
Journal:
International Journal of Research in Marketing More from this journal
Volume:
40
Issue:
3
Pages:
495-512
Publication date:
2023-06-21
Acceptance date:
2023-06-13
DOI:
EISSN:
1873-8001
ISSN:
0167-8116


Language:
English
Keywords:
Pubs id:
1396685
Local pid:
pubs:1396685
Deposit date:
2023-06-14
ARK identifier:

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