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"Just like the elves in Harry Potter": Room attendants in United Kingdom hotels

Abstract:

As part of the hospitality sector, the hotel industry is a significant contributor to the United Kingdom's economy. Although estimates are difficult because of a lack of definitive statistics, the hotel industry's annual turnover was as high as £27 billion (US$52.5 billion) in 2006, according to the British Hospitality Association (Caterer and Hotelkeeper 2006). The industry is diverse, including bedand-breakfast establishments, budget, midrange, and luxury hotels. Because of volatile markets...

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Authors


Warhurst, C More by this author
Commander, J More by this author
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Publisher:
Russell Sage Foundation
Pages:
96-130
Host title:
Low-Wage Work in the United Kingdom
Publication date:
2008
URN:
uuid:8c72955c-a753-46fa-afc6-7250df351139
Source identifiers:
502310
Local pid:
pubs:502310

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