Expanding Video Consultation Services at Pace and Scale in Scotland During the COVID-19 Pandemic: National Mixed Methods Case Study

Journal article

The national-level groundwork before the pandemic allowed many services to rapidly extend the use of video consultations during the pandemic, supported by a strong strategic vision, a well-resourced quality improvement model, dependable technology, and multiple opportunities for staff to try out the video option. Scotland provides an important national case study from which other countries may learn.

Authors: Wherton, J; Greenhalgh, T; Shaw, SE

• Publication status: Published
• Peer review status: Peer reviewed
• Publisher: JMIR Publications
• Journal: Journal of Medical Internet Research
• Volume: 23
• Issue: 10
• Pages: e31374-e31374
• Publication date: 2021-08-06
• DOI: 10.2196/31374
• EISSN: 1438-8871
• ISSN: 1438-8871
• Language: English
• Keywords: Coronavirus disease 2019 (COVID-19); Telemedicine; Medicine; Public relations; Political science; Pandemic; Government (linguistics); Pace; Business; Nursing; Scale (ratio); Health care; Geography