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A scale for measuring email overload

Abstract:
We present an eight-point scale of email overload to assess users’ feelings of email overload. Based on previous research [4], we designed a survey to examine email overload. 292 subjects filled out the survey as part of a software deployment. Eight of our questions worked together well as a scale, which can be used to evaluate the effectiveness of future email systems, as well as to explore current behavior. We show that the scale links well to user behavior.
Publication status:
Published
Peer review status:
Peer reviewed
Version:
Publisher's version

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Institution:
University of Oxford
Department:
Oxford, SSD, Oxford Internet Institute
Publisher:
Microsoft Publisher's website
Volume:
MSR-TR-2006-65
Pages:
3
Publication date:
2006-05-01
URN:
uuid:73a080c8-4c46-48bc-8ad0-fe2305554beb
Source identifiers:
631666
Local pid:
pubs:631666
Keywords:

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