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A scale for measuring email overload

Abstract:: We present an eight-point scale of email overload to assess users’ feelings of email overload. Based on previous research [4], we designed a survey to examine email overload. 292 subjects filled out the survey as part of a software deployment. Eight of our questions worked together well as a scale, which can be used to evaluate the effectiveness of future email systems, as well as to explore current behavior. We show that the scale links well to user behavior.

Publication status:: Published

Peer review status:: Peer reviewed

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APA Style

Hogan, B., & Fisher, D. (2006). A scale for measuring email overload. In Microsoft Technical Reports (p. 3). Microsoft.

MLA Style

Hogan, B, and D Fisher. “A Scale for Measuring Email Overload.” Microsoft Technical Reports, Microsoft, 2006, p. 3.

Chicago Style

Hogan, B, and D Fisher. 2006. “A Scale for Measuring Email Overload.” In Microsoft Technical Reports. Microsoft.
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Files:: tr-2006-65.pdf

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Authors

+ Hogan, B More by this author

Institution:: University of Oxford
Division:: SSD
Department:: Oxford Internet Institute
Role:: Author

+ Fisher, D More by this author

Role:: Author

Publisher:: Microsoft
Host title:: Microsoft Technical Reports
Journal:: Microsoft Technical Reports More from this journal
Pages:: 3
Publication date:: 2006-05-01
Paper number:: MSR-TR-2006-65

Keywords:: SBTMR
Pubs id:: pubs:631666
UUID:: uuid:73a080c8-4c46-48bc-8ad0-fe2305554beb
Local pid:: pubs:631666
Source identifiers:: 631666
Deposit date:: 2016-07-04
ARK identifier:: ark:/29072/ora_73a080c84c4648bc8ad0fe2305554beb

Terms of use

Copyright holder:: Microsoft
Copyright date:: 2006

Licence:: Terms and Conditions of Use for Oxford University Research Archive

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