Interpreted consultations as 'business as usual'? An analysis of organisational routines in general practices.

Journal article

UK general practices operate in an environment of high linguistic diversity, because of recent large-scale immigration and of the NHS's commitment to provide a professional interpreter to any patient if needed. Much activity in general practice is co-ordinated and patterned into organisational routines (defined as repeated patterns of interdependent actions, involving multiple actors, bound by rules and customs) that tend to be stable and to persist. If we want to understand how general pract...

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Authors: Greenhalgh, T; Voisey, C; Robb, N

• Journal: Sociology of health and illness
• Volume: 29
• Issue: 6
• Pages: 931-954
• Publication date: 2007-09-01
• DOI: 10.1111/j.1467-9566.2007.01047.x
• EISSN: 1467-9566
• ISSN: 0141-9889
• Language: English
• Keywords: National Health Programs; Female; Language; Male; Humans; Referral and Consultation; Communication Barriers; Great Britain; Focus Groups; Ethnic Groups; Family Practice; Emigration and Immigration