“If someone walks in on us talking, pretend to be my friend, not my therapist”: challenges and opportunities for digital mental health support in Saudi Arabia

Conference item

Mental health disorders are prevalent worldwide, yet they remain stigmatized, especially in the Middle East. While mHealth has the potential to circumvent traditional barriers, research on its appli- cation remains scarce in Arab countries. To address this gap, we conducted a mixed-methods study of mental health apps availabil- ity, adoption, and perceptions in the Kingdom of Saudi Arabia (KSA) where digital health transformation is rapidly progressing. We inter- viewed twelve psychiatrists and psychologists to elicit their views on local barriers and opportunities for digital mental health support. We further systematically reviewed the Saudi app market, analysing 110 Arabic mental health apps. Our findings indicate that whilst fear of stigma and cultural factors hindered help-seeking, the privacy and anonymity enabled by technology created new opportunities for accessing mental support in the KSA. We revealed tensions between experts’ professional and practical perspectives, explored technology exacerbated challenges and provided considerations for improving Saudi digital mental healthcare experience.

Authors: Aldaweesh, S; Alateeq, D; Van Kleek, M; Shadbolt, N

• Publication status: Published
• Peer review status: Peer reviewed
• Publisher: Association for Computing Machinery
• Host title: Proceedings of the ACM / CHI conference on Human Factors in Computing Systems (CHI 2024)
• Journal: Proceedings of the CHI Conference on Human Factors in Computing Systems
• Article number: 1008
• Publication date: 2024-05-11
• Acceptance date: 2024-03-13
• Event title: ACM / CHI conference on Human Factors in Computing Systems (CHI 2024)
• Event location: Honolulu, HI, USA
• Event website: https://chi2024.acm.org/
• Event start date: 2024-05-11
• Event end date: 2024-05-16
• DOI: 10.1145/3613904.3642642
• ISBN: 979-8-4007-0330-0
• Language: English
• Keywords: mHealth; mental health; app review; content analysis; qualitative study