The measurement of patients' expectations for health care: a review and psychometric testing of a measure of patients' expectations.

Journal article

BACKGROUND: There is recognition of the importance of measuring patients' experiences, expectations and satisfaction. OBJECTIVES: To assess the literature on the concept and measurement of patients' expectations for health care, and to develop and test a measure of patients' expectations, using adult patients in community, general practice and hospital outpatient departments in Greater London, Norwich and Essex, UK. DATA SOURCES: Major electronic databases including the British Nursing Index...

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Authors: Bowling, A; Rowe, G; Lambert, N; Waddington, M; Mahtani, K

• Publication status: Published
• Journal: Health technology assessment (Winchester, England)
• Volume: 16
• Issue: 30
• Pages: i-509
• Publication date: 2012-07-01
• DOI: 10.3310/hta16300
• EISSN: 2046-4924
• ISSN: 1366-5278
• Language: English
• Keywords: Patient Satisfaction; Delivery of Health Care; Hospitalization; Health Care Surveys; Aged; Humans; Aged, 80 and over; Adult; Female; Middle Aged; England; Psychometrics; Reproducibility of Results; Male