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Sharing services, saving money? Five risks to cost saving when organizations share administrative services

Abstract:
Shared services are a popular reform for governments under financial pressure. The hope is to reduce overheads and increase efficiency by providing support services like HR, finance and procurement once to multiple agencies. Drawing on insights from organization theory and political science, we identify five risks that shared services won’t live up to current expectations. We illustrate each with empirical evidence from the UK, Ireland and further afield, and conclude with suggestions on how to manage these risks.
Publication status:
Published
Peer review status:
Peer reviewed

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Publisher copy:
10.1080/09540962.2016.1194081

Authors

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Institution:
University of Oxford
Division:
SSD
Department:
Blavatnik School of Government
Role:
Author


Publisher:
Taylor and Francis (Routledge)
Journal:
Public Money and Management More from this journal
Volume:
36
Issue:
5
Pages:
349-356
Publication date:
2016-06-10
Acceptance date:
2016-03-21
DOI:
EISSN:
1467-9302
ISSN:
0954-0962


Keywords:
Pubs id:
pubs:611234
UUID:
uuid:3fcfc442-a59f-46d1-8ed7-1cb6e2e572d1
Local pid:
pubs:611234
Source identifiers:
611234
Deposit date:
2016-03-21
ARK identifier:

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