Patient experience and satisfaction with inpatient service : development of short form survey instrument measuring the core aspect of inpatient experience

Journal article

Patient experience reflects quality of care from the patients’ perspective; therefore, patients’ experiences are important data in the evaluation of the quality of health services. The development of an abbreviated, reliable and valid instrument for measuring inpatients’ experience would reflect the key aspect of inpatient care from patients’ perspective as well as facilitate quality improvement by cultivating patient engagement and allow the trends in patient satisfaction and experience to b...

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Authors: Wong, E; Coulter, A; Hewitson, P; Cheung, A; Yam, C

• Publication status: Published
• Peer review status: Peer reviewed
• Publisher: Public Library of Science
• Journal: PLoS ONE
• Volume: 10
• Issue: 4
• Publication date: 2015-04-10
• Acceptance date: 2015-02-19
• DOI: 10.1371/journal.pone.0122299
• EISSN: 1932-6203
• ISSN: 1932-6203
• Language: English
• Keywords: surveys; inpatients; allied health care professionals; drug therapy; hospitals; psychometrics; Hong Kong; patients