Collecting data on patient experience is not enough: they must be used to improve care
- The NHS has been collecting data on patients’ experience of care for over 10 years but few providers are systematically using the information to improve services. Angela Coulter and colleagues argue that a national institute of “user” experience should be set up to draw the data together, determine how to interpret the results, and put them into practice.
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- Peer reviewed
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- Copyright © BMJ Publishing Group Ltd 2014. BMJ 2014;348:g2225 doi: 10.1136/bmj.g2225.
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