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Journal article

Collecting data on patient experience is not enough: they must be used to improve care

Abstract:
The NHS has been collecting data on patients’ experience of care for over 10 years but few providers are systematically using the information to improve services. Angela Coulter and colleagues argue that a national institute of “user” experience should be set up to draw the data together, determine how to interpret the results, and put them into practice.
Publication status:
Published
Peer review status:
Peer reviewed

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Publisher copy:
10.1136/bmj.g2225

Authors


More by this author
Institution:
University of Oxford
Division:
MSD
Department:
Nuffield Department of Population Health
Sub department:
Population Health
Role:
Author
More by this author
Institution:
University of Oxford
Division:
MPLS
Department:
Engineering Science
Sub department:
Institute of Biomedical Engineering
Role:
Author
More by this author
Institution:
University of Oxford
Division:
MSD
Department:
Primary Care Health Sciences
Role:
Author
Publisher:
BMJ Publishing Group Publisher's website
Journal:
BMJ (Clinical research ed.) Journal website
Volume:
348
Issue:
mar26 1
Pages:
g2225
Publication date:
2014-01-01
DOI:
EISSN:
1756-1833
ISSN:
0959-8138
Source identifiers:
458838
Language:
English
Keywords:
UUID:
uuid:1b95fc9b-10dd-4180-b5f5-082d7748d101
Local pid:
pubs:458838
Deposit date:
2014-06-17

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