Journal article

Collecting data on patient experience is not enough: they must be used to improve care

Abstract:: The NHS has been collecting data on patients’ experience of care for over 10 years but few providers are systematically using the information to improve services. Angela Coulter and colleagues argue that a national institute of “user” experience should be set up to draw the data together, determine how to interpret the results, and put them into practice.

Publication status:: Published

Peer review status:: Peer reviewed

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APA Style

Coulter, A., Locock, M., Ziebland, S., & Calabrese, J. (2014). Collecting data on patient experience is not enough: they must be used to improve care. BMJ (Clinical Research Ed.), 348(mar26 1), g2225.

MLA Style

Coulter, A, et al. “Collecting Data on Patient Experience Is Not Enough: They Must Be Used to Improve Care.” BMJ (Clinical Research Ed.), vol. 348, no. mar26 1, 2014, p. g2225.

Chicago Style

Coulter, A, M Locock, S Ziebland, and J Calabrese. 2014. “Collecting Data on Patient Experience Is Not Enough: They Must Be Used to Improve Care.” BMJ (Clinical Research Ed.) 348 (mar26 1): g2225.
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Files:: Collecting data on patient experience is not enough; they must...

(Preview, Version of record, pdf, 213.0KB, Terms of use)

Publisher copy:: 10.1136/bmj.g2225

Authors

+ Coulter, A More by this author

Institution:: University of Oxford
Division:: MSD
Department:: Nuffield Department of Population Health
Sub department:: Population Health
Role:: Author

+ Locock, M More by this author

Institution:: University of Oxford
Division:: MPLS
Department:: Engineering Science
Sub department:: Institute of Biomedical Engineering
Role:: Author

+ Ziebland, S More by this author

Institution:: University of Oxford
Division:: MSD
Department:: Primary Care Health Sciences
Role:: Author

+ Calabrese, J More by this author

Role:: Author

Publisher:: BMJ Publishing Group
Journal:: BMJ (Clinical research ed.) More from this journal
Volume:: 348
Issue:: mar26 1
Pages:: g2225
Publication date:: 2014-01-01
DOI:: 10.1136/bmj.g2225
EISSN:: 1756-1833
ISSN:: 0959-8138

Language:: English
Keywords:: humans

data collection

Great Britain

health care surveys

state medicine

communication

patient satisfaction

health services needs and demand

quality improvement

patient admission
Pubs id:: 458838
UUID:: uuid:1b95fc9b-10dd-4180-b5f5-082d7748d101
Local pid:: pubs:458838
Source identifiers:: 458838
Deposit date:: 2014-06-17
ARK identifier:: ark:/29072/ora_1b95fc9b10dd4180b5f5082d7748d101

Terms of use

Copyright holder:: BMJ Publishing Group Ltd
Copyright date:: 2014
Notes:: Copyright © BMJ Publishing Group Ltd 2014. BMJ 2014;348:g2225 doi: 10.1136/bmj.g2225.

Licence:: Terms and Conditions of Use for Oxford University Research Archive

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