Journal article
Understanding how front-line staff use patient experience data for service improvement: an exploratory case study evaluation
- Abstract:
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Background and aim: The NHS collects a large number of data on patient experience, but there are concerns that it does not use this information to improve care. This study explored whether or not and how front-line staff use patient experience data for service improvement. Methods: Phase 1 – secondary analysis of existing national survey data, and a new survey of NHS trust patient experience leads. Phase 2 – case studies in six medical wards using ethnographic observations and interviews. A b...
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- Publication status:
- Published
- Peer review status:
- Peer reviewed
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- Files:
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(Preview, Version of record, 27.4MB, Terms of use)
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- Publisher copy:
- 10.3310/hsdr08130
Authors
- Publisher:
- NIHR Journals Library
- Journal:
- Health Services and Delivery Research More from this journal
- Volume:
- 8
- Issue:
- 13
- Pages:
- 1-170
- Publication date:
- 2020-03-01
- DOI:
- EISSN:
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2050-4357
- ISSN:
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2050-4349
- Language:
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English
- Keywords:
- Pubs id:
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1093396
- Local pid:
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pubs:1093396
- Deposit date:
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2020-03-13
Terms of use
- Copyright holder:
- Queen’s Printer and Controller of HMSO
- Copyright date:
- 2020
- Rights statement:
- © Queen’s Printer and Controller of HMSO 2020. This work was produced by Locock et al. under the terms of a commissioning contract issued by the Secretary of State for Health and Social Care. This issue may be freely reproduced for the purposes of private research and study and extracts (or indeed, the full report) may be included in professional journals provided that suitable acknowledgement is made and the reproduction is not associated with any form of advertising. Applications for commercial reproduction should be addressed to: NIHR Journals Library, National Institute for Health Research, Evaluation, Trials and Studies Coordinating Centre, Alpha House, University of Southampton Science Park, Southampton SO16 7NS, UK.
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