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Journal article

A cross sectional survey of the UK public to understand use of online ratings and reviews of health services

Abstract:

Objectives

To identify the self-reported behaviour of the public in reading and writing online feedback in relation to health services.

Methods

A face-to-face cross-sectional survey of a representative sample of the UK population. Descriptive and logistic regression analyses were undertaken to describe and explore the use of online feedback.

Results

2036 participants were surveyed, and of 1824 Internet users, 42% (n = 760) had read online health ca...

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Publication status:
Published
Peer review status:
Peer reviewed
Version:
Publisher's Version

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Publisher copy:
10.1016/j.pec.2018.04.001

Authors


More by this author
Institution:
University of Oxford
Division:
Medical Sciences Division
Department:
Paediatrics
ORCID:
0000-0002-1456-4857
More by this author
Institution:
University of Oxford
Division:
Medical Sciences Division
Department:
Primary Care; Primary Care Health Sciences
ORCID:
0000-0002-1456-4857
Publisher:
Elsevier Publisher's website
Journal:
Patient Education and Counseling Journal website
Volume:
101
Issue:
9
Pages:
1690-1696
Publication date:
2018-04-09
Acceptance date:
2018-04-08
DOI:
EISSN:
1873-5134
ISSN:
0738-3991
Pubs id:
pubs:842231
URN:
uri:17276e60-7319-45bc-9522-ddb2c0de3454
UUID:
uuid:17276e60-7319-45bc-9522-ddb2c0de3454
Local pid:
pubs:842231

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