To identify the self-reported behaviour of the public in reading and writing online feedback in relation to health services.
A face-to-face cross-sectional survey of a representative sample of the UK population. Descriptive and logistic regression analyses were undertaken to describe and explore the use of online feedback.
2036 participants were surveyed, and of 1824 Internet users, 42% (n = 760) had read online health ca...Expand abstract
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- Peer review status:
- Peer reviewed
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- Elsevier Publisher's website
- Patient Education and Counseling Journal website
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- Copyright holder:
- van Velthoven et al.
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- © 2018 The Authors. Published by Elsevier B.V. This is an open access article under the CC BY license (http://creativecommons.org/licenses/by/4.0/).
A cross sectional survey of the UK public to understand use of online ratings and reviews of health services
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