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Demand chain management in manufacturing and services: web-based integration, drivers and performance

Abstract:

This paper investigated the relationship between Internet-enabled supply chain integration strategies and performance in manufacturing and services. It summarizes the literature on demand and supply integration and describes four web-based strategies. A stratified random sample was collected from UK manufacturers and services, and there was strong evidence that demand chain management (DCM) led to the highest performance in manufacturing, but few signs of DCM in services. Manufacturers and se...

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Authors


Roy Westbrook More by this author
Markham Frohlich More by this author
Publication date:
2002-11-05
URN:
uuid:143cd0ad-4a8e-4f8a-8de4-d59e64def59e
Local pid:
oai:eureka.sbs.ox.ac.uk:1828

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