European patients' views on the responsiveness of health systems and healthcare providers.

Journal article

BACKGROUND: Responsiveness to patients is now seen as a key characteristic of effective health systems. This study aimed to learn more about European people's views on the responsiveness of their country's health systems and healthcare providers. METHODS: Telephone survey with random samples of the populations in Germany, Italy, Poland, Slovenia, Spain, Sweden, Switzerland and the UK using random digit dialling. RESULTS: Responses were obtained from 8119 people aged 16 and over. Just over ha...

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Authors: Coulter, A; Jenkinson, C

• Publication status: Published
• Journal: European journal of public health
• Volume: 15
• Issue: 4
• Pages: 355-360
• Publication date: 2005-08-01
• DOI: 10.1093/eurpub/cki004
• EISSN: 1464-360X
• ISSN: 1101-1262
• Language: English
• Keywords: Middle Aged; Adult; Health Policy; Patient Satisfaction; Male; Adolescent; Physicians; Aged; Europe; Decision Making; Patient Participation; Physician-Patient Relations; Female; Humans; National Health Programs; Delivery of Health Care