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Managing Knowledge in the Dark: An Empirical Examination of the Reliability of Competency Evaluations

Abstract:

If knowledge is to be managed and transferred, it is essential that members of organizations know and agree on where capabilities reside. Few studies, however, have examined the difficulties of evaluating capabilities in large firms. This paper reports an in-depth empirical study of capabilities central to knowledge management efforts in large leading multinational companies. The results show that evaluation of these capabilities is a complex task. The median interrater correlation for capabi...

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Publication date:
2004-01-01
URN:
uuid:10c5e4d5-cca9-4c02-8220-a624da970ef7
Local pid:
oai:eureka.sbs.ox.ac.uk:997

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