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Market-Driven Change in Professional Services: Problems and Process

Abstract:

This article analyses the processes of market-driven change in two professional service sectors, Research and Development (R&D;) and the National Health Service. Building on these sectors’common experiences, the article proposes a general model of market-driven change in professional services, highlighting the complex and multi-level nature of the process. It is argued that, while market-driven change is an increasingly practised and observed phenomenon, its complexity has been widely und...

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Publication date:
1994-01-01
URN:
uuid:0fa2ac64-4326-4503-9c18-1b0eda54f0e5
Local pid:
oai:eureka.sbs.ox.ac.uk:1777

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