- Abstract:
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Background The receptionist is pivotal to the smooth running of general practice in the UK, communicating with patients and booking appointments. Aim The authors aimed to explore the role of the receptionist in the implementation of new approaches to consultations in primary care. Design and setting The authors conducted a team-based focused ethnography. Three researchers observed eight general practices across England and Scotland between June 2015 and May ... Expand abstract
- Publication status:
- Published
- Peer review status:
- Peer reviewed
- Version:
- Publisher's Version
- Files:
-
-
(pdf, 84.2KB)
-
- Publisher copy:
- 10.3399/bjgp18x697505
-
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- Publisher:
- Royal College of General Practitioners Publisher's website
- Journal:
- British Journal of General Practice Journal website
- Volume:
- 68
- Issue:
- 672
- Pages:
- e478-e486
- Publication date:
- 2018-06-28
- Acceptance date:
- 2018-03-20
- DOI:
- EISSN:
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1478-5242
- ISSN:
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0960-1643
- Pubs id:
-
pubs:856815
- URN:
-
uri:0cdf16d3-aaa9-4254-8544-284c4197e2e9
- UUID:
-
uuid:0cdf16d3-aaa9-4254-8544-284c4197e2e9
- Local pid:
- pubs:856815
- Language:
- English
- Keywords:
- Copyright holder:
- British Journal of General Practice
- Copyright date:
- 2018
- Notes:
- © British Journal of General Practice 2018.This article is Open Access: CC BY-NC 4.0 licence.
Journal article
Receptionists' role in new approaches to consultations in primary care: a focused ethnographic study
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