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Journal article

Receptionists' role in new approaches to consultations in primary care: a focused ethnographic study

Abstract:
Background The receptionist is pivotal to the smooth running of general practice in the UK, communicating with patients and booking appointments. Aim The authors aimed to explore the role of the receptionist in the implementation of new approaches to consultations in primary care. Design and setting The authors conducted a team-based focused ethnography. Three researchers observed eight general practices across England and Scotland between June 2015 and May ... Expand abstract
Publication status:
Published
Peer review status:
Peer reviewed
Version:
Publisher's Version

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Publisher copy:
10.3399/bjgp18x697505

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Publisher:
Royal College of General Practitioners Publisher's website
Journal:
British Journal of General Practice Journal website
Volume:
68
Issue:
672
Pages:
e478-e486
Publication date:
2018-06-28
Acceptance date:
2018-03-20
DOI:
EISSN:
1478-5242
ISSN:
0960-1643
Pubs id:
pubs:856815
URN:
uri:0cdf16d3-aaa9-4254-8544-284c4197e2e9
UUID:
uuid:0cdf16d3-aaa9-4254-8544-284c4197e2e9
Local pid:
pubs:856815

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