Conference item
User Reviews and Language: How Language Influences Ratings
- Abstract:
- The number of user reviews of tourist attractions, restaurants, mobile apps, etc. is increasing for all languages; yet, research is lacking on how reviews in multiple languages should be aggregated and displayed. Speakers of different languages may have consistently different experiences, e.g., different information available in different languages at tourist attractions or different user experiences with software due to internationalization/localization choices. This paper assesses the similarity in the ratings given by speakers of different languages to London tourist attractions on TripAdvisor. The correlations between different languages are generally high, but some language pairs are more correlated than others. The results question the common practice of computing average ratings from reviews in many languages.
- Publication status:
- Published
- Peer review status:
- Peer reviewed
Actions
Access Document
- Files:
-
-
(Preview, Accepted manuscript, pdf, 359.2KB, Terms of use)
-
- Publisher copy:
- 10.1145/2851581.2892466
Authors
- Publisher:
- Association for Computing Machinery
- Host title:
- CHI EA 16: CHI Conference Extended Abstracts on Human Factors in Computing Systems
- Journal:
- CHI EA '16 More from this journal
- Pages:
- 1208-1214
- Publication date:
- 2016-05-07
- Acceptance date:
- 2016-02-08
- DOI:
- ISBN:
- 9781450340823
- Pubs id:
-
pubs:627564
- UUID:
-
uuid:0cbbbd8a-989d-4803-b111-2fd5ad9f88a0
- Local pid:
-
pubs:627564
- Source identifiers:
-
627564
- Deposit date:
-
2016-06-12
- ARK identifier:
Terms of use
- Copyright holder:
- Hale, S
- Copyright date:
- 2016
- Notes:
- © the Author(s). Published by ACM. This is the accepted manuscript version of the article. The final version is available online from ACM] at: [10.1145/2851581.2892466]
If you are the owner of this record, you can report an update to it here: Report update to this record