Journal article
Total quality management in leading fast-moving consumer goods companies
- Abstract:
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Describes the origins and development of TQM programmes in seven fast-moving consumer goods organizations in the UK and reports on the results of a comparative study identifying methods and techniques used, and the impact of change on performance; eschews the survey approach and relies on single site interviews of people at all levels. Finds in each case that the motivation for embarking on TQM was the arrival of a single individual in a particular post and that, while all had used consultant...
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Bibliographic Details
- Publication date:
- 1995-09-01
Item Description
- UUID:
-
uuid:025acbf8-a6df-4ed2-a986-84baa4cbd9b4
- Local pid:
- oai:eureka.sbs.ox.ac.uk:1837
- Deposit date:
- 2012-01-25
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- Copyright date:
- 1995
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