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ToARist: An augmented reality tourism app created through user-centred design

Abstract:
Through Augmented Reality (AR), virtual graphics can transform the physical world. This offers benefits to mobile tourism, where points of interest (POIs) can be annotated on a smartphone screen. Although several of these applications exist, usability issues can discourage adoption. User-centred design (UCD) solicits frequent feedback, often contributing to usable products. While AR mock-ups have been constructed through UCD, we develop a novel and functional tourism app. We solicit requirements through a synthesis of domain analysis, tourist observation and semi-structured interviews. Through four rounds of iterative development, users test and refine the app. The final product, dubbed ToARist, is evaluated by 20 participants, who engage in a tourism task around a UK city. Users regard the system as usable, but find technical issues can disrupt AR. We finish by reflecting on our design and critiquing the challenges of a strict user-centred methodology.
Publication status:
Published
Peer review status:
Peer reviewed

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Publisher copy:
10.14236/ewic/HCI2017.1

Authors

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Institution:
University of Oxford
Division:
MPLS
Department:
Computer Science
Role:
Author
More by this author
Institution:
University of Oxford
Division:
MPLS
Department:
Computer Science
Role:
Author

Publisher:
Association for Computing Machinery
Host title:
31st British Human Computer Interaction Conference
Journal:
31st British Human Computer Interaction Conference s More from this journal
Publication date:
2018-05-01
Acceptance date:
2017-05-03
DOI:

Keywords:
Pubs id:
pubs:694738
UUID:
uuid:755b031c-8d23-4b86-bc5e-c0ad9a601022
Local pid:
pubs:694738
Source identifiers:
694738
Deposit date:
2017-05-15

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