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Journal article

Gulfs of expectation: eliciting and verifying differences in trust expectations using personas

Abstract:

Personas are a common tool used in Human Computer Interaction to represent the needs and expectations of a system’s stakeholders, but they are also grounded in large amounts of qualitative data. Our aim is to make use of this data to anticipate the differences between a user persona’s expectations of a system, and the expectations held by its developers. This paper introduces the idea of gulfs of expectation – the gap between the expectations held by a user about a system and its developers, ...

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Publication status:
Published
Peer review status:
Peer reviewed
Version:
Publisher's Version

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Publisher copy:
10.1186/s40493-016-0025-9

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Institution:
University of Oxford
Department:
Oxford, MPLS, Computer Science
Role:
Author
More by this author
Institution:
University of Oxford
Department:
Oxford, MPLS, Computer Science
Role:
Author
Publisher:
SpringerOpen Publisher's website
Journal:
Journal of Trust Management Journal website
Volume:
3
Issue:
4
Pages:
1-22
Publication date:
2016-07-29
Acceptance date:
2016-07-21
DOI:
ISSN:
2196-064X
URN:
uuid:ef42b509-8a7a-4174-9b21-4b39c90cb2d1
Source identifiers:
631904
Local pid:
pubs:631904
Paper number:
4

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