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Dispute resolution outside of courts: Procedural justice and decision acceptance among users of ombuds services in the UK

Abstract:

Attitudes towards legal authorities based on theories of procedural justice have been explored extensively in the criminal and civil justice systems. This has provided considerable empirical evidence concerning the importance of trust and legitimacy in generating cooperation, compliance and decision acceptance. However, not enough attention has been paid to attitudes towards institutions of informal dispute resolution. This paper asks whether the theory of procedural justice applies to the al...

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Publication status:
Published
Peer review status:
Peer reviewed
Version:
Accepted manuscript

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Publisher copy:
10.1111/lasr.12234

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Institution:
University of Oxford
Department:
Oxford, SSD, Law, Law Faculty
Role:
Author
Publisher:
Wiley Publisher's website
Journal:
Law and Society Review Journal website
Volume:
50
Issue:
4
Pages:
985–1016
Publication date:
2016-11-07
Acceptance date:
2016-07-02
DOI:
ISSN:
1540-5893
URN:
uuid:bf064585-616a-4ea9-b79c-1dca9b19ff33
Source identifiers:
631710
Local pid:
pubs:631710

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