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Journal article

Exploring organizationally directed citizenship behaviour: Reciprocity or ‘It’s my Job’?

Abstract:

This study sets out to examine two explanations for why employees engage in organizational citizenship behaviour (OCB). The first explanation views OCB as a form of reciprocation where employees engage in OCB to reciprocate fair or good treatment from the organization. The second view is that employees engage in OCB because they define those behaviours as part of their job. The research methodology consisted of survey data from 387 hospital employees on their perceptions of procedural and int...

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Ian Kessler More by this author
Jackie Coyle-Shapiro More by this author
John Purcell More by this author
Publication date:
2004
URN:
uuid:b7a31524-7898-4653-8977-cd2d3bafd361
Local pid:
oai:eureka.sbs.ox.ac.uk:1883

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