Improving communication in the emergency department.
BACKGROUND: A previous study examined the communication process within the emergency department (ED) and identified a complex process with many opportunities for breakdown and error. In this paper the first two interventions in a series of studies to improve this highly vulnerable communication process are described. AIM: To improve the reliability of two steps of the communication process identified as having a high probability of failure: (1) transfer of information between the ambulance c...Expand abstract
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