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Report by the Comptroller and Auditor General, HC 1145 session 2002-2003, 31 October 2003: Difficult forms: how government agencies interact with citizens

Abstract:

To gather information and implement government policy, central departments and agencies issue and receive back millions of paper forms per year, as well as handling a minority of forms by phone and the Internet. How well the bedrock tasks of issuing and processing forms are accomplished can have significant implications in shaping both the cost efficiency of departments and agencies, and how citizens perceive the public services. This study focuses on how public sector organizations design th...

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Publication status:
Published
Peer review status:
Peer reviewed

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Institution:
University of Oxford
Department:
Oxford, SSD, Oxford Internet Institute
Role:
Author
Publisher:
National Audit Office Publisher's website
Publication date:
2003-10-31
URN:
uuid:aa070084-b901-43c4-9f91-c5241f80444b
Source identifiers:
631853
Local pid:
pubs:631853
Keywords:

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