Journal article
Talk from the top down
- Abstract:
-
This article considers the phenomenon of 'top-down talk' - interaction in institutional settings where the use of language is highly regulated and standardized, so that many aspects of interaction are in effect designed not by the participants themselves, but by superordinate agents such as managers and consultants. Focusing on data from customer service interactions in UK call centres, the article discusses both the practical problems top-down talk poses for those directly involved in it, an...
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- Publication status:
- Published
- Peer review status:
- Peer reviewed
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Authors
Bibliographic Details
- Publisher:
- Elsevier Publisher's website
- Journal:
- Language & Communication Journal website
- Volume:
- 28
- Issue:
- 2
- Pages:
- 143-155
- Publication date:
- 2008-04-01
- DOI:
- ISSN:
-
0271-5309
Item Description
- Language:
- English
- Keywords:
- Subjects:
- UUID:
-
uuid:a6ec1d83-3a98-4bfa-a374-714d6d3580e1
- Local pid:
- ora:4340
- Deposit date:
- 2010-10-29
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Terms of use
- Copyright holder:
- Elsevier Ltd
- Copyright date:
- 2007
- Notes:
- The full-text of this article is not currently available in ORA, but you may be able to access the article via the publisher copy link on this record page.
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