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Investigating security capabilities in service level agreements as trust-enhancing instruments

Abstract:

Many government agencies (GAs) increasingly rely on external computing, communications and storage services supplied by service providers (SPs) to process, store or transmit sensitive data to increase scalability and decrease the costs of maintaining services. The relationships with external SPs are usually established through service level agreements (SLAs) as trust-enhancing instruments. However, there is a concern that existing SLAs are mainly focused on the system availability and perform...

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Publication status:
Published
Peer review status:
Peer reviewed
Version:
Accepted Manuscript

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Publisher copy:
10.1007/978-3-319-59171-1_6

Authors


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Institution:
University of Oxford
Division:
MPLS Division
Department:
Computer Science
Role:
Author
More by this author
Institution:
University of Oxford
Division:
MPLS Division
Department:
Computer Science
Oxford college:
Kellogg College
Role:
Author
Indonesia Endowment Fund for Education Scholarship More from this funder
Publisher:
Springer, Cham Publisher's website
Volume:
505
Pages:
57-75
Series:
IFIP Advances in Information and Communication Technology
Publication date:
2017-05-20
Acceptance date:
2017-03-06
DOI:
ISSN:
1868-4238
Pubs id:
pubs:702209
URN:
uri:813c97e9-2ed1-4801-8397-3734c65b5fd4
UUID:
uuid:813c97e9-2ed1-4801-8397-3734c65b5fd4
Local pid:
pubs:702209
ISBN:
9783319591704

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