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So, tell me what users want, what they really, really want!

Abstract:

Equating users’ true needs and desires with behavioural measures of ’engagement’ is problematic. However, good metrics of ’true preferences’ are difficult to define, as cognitive biases make people’s preferences change with context and exhibit inconsistencies over time. Yet, HCI research often glosses over the philosophical and theoretical depth of what it means to infer what users really want. In this paper, we present an alternative yet very real discussion of this issue, via a fictive dial...

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Publication status:
In press
Peer review status:
Peer reviewed

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Publisher copy:
10.1145/3170427.3188397

Authors


More by this author
Institution:
University of Oxford
Division:
MPLS Division
Department:
Computer Science
More by this author
Institution:
University of Oxford
Division:
MPLS Division
Department:
Computer Science
More by this author
Institution:
University of Oxford
Division:
MPLS Division
Department:
Computer Science
More by this author
Institution:
University of Oxford
Division:
MPLS Division
Department:
Computer Science
Publisher:
Association for Computing Machinery Publisher's website
Publication date:
2018
Acceptance date:
2018-02-16
DOI:
Pubs id:
pubs:827813
URN:
uri:75a0d007-5fea-46d8-90c3-99e5b60321ce
UUID:
uuid:75a0d007-5fea-46d8-90c3-99e5b60321ce
Local pid:
pubs:827813

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