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Journal article

Barriers and facilitators of a near real-time feedback approach for measuring patient experiences of hospital care

Abstract:

To contribute towards the current policy directive and recommendations outlined in the Francis Report (1) to strengthen relational aspects of hospital care and increase the use of a near real-time feedback (RTF) approach. This article offers insight into the challenges and enablers faced when collecting near real-time feedback of patient experiences with trained volunteers; and using the data to facilitate improvements.Feedback was collected from staff and volunteers before, during and after ...

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Publication status:
Published
Peer review status:
Peer reviewed

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Files:
Publisher copy:
10.1016/j.hlpt.2016.09.003

Authors


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Role:
Author
ORCID:
0000-0002-7716-6776
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Institution:
University of Oxford
Division:
MSD
Department:
Nuffield Department of Population Health
Sub department:
Population Health
Role:
Author
ORCID:
0000-0003-1454-9240
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Name:
Department of Health
Grant:
HS&DR/13/07/39
Publisher:
Elsevier
Journal:
Health Policy and Technology More from this journal
Volume:
6
Issue:
1
Pages:
51-58
Publication date:
2016-11-09
Acceptance date:
2016-11-02
DOI:
EISSN:
2211-8845
ISSN:
2211-8837
Pmid:
28367401
Language:
English
Keywords:
Pubs id:
pubs:842505
UUID:
uuid:6f810f73-19e9-4d6c-a580-96ca8437c7fe
Local pid:
pubs:842505
Source identifiers:
842505
Deposit date:
2019-03-08

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