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Journal article

Managing in the age of outrage

Abstract:

Almost every leader in every sector is now dealing with angry stakeholders. Even a revered company like Apple can find itself suddenly managing outrage flashpoints, both with employees and with external groups. Such encounters are nothing new; what sets this time apart is a perfect storm of three forces: (1) Many people feel unhopeful about the future. (2) Many feel, rightly or wrongly, that the game has been rigged against them. (3) Many are being drawn toward ideologies that legitimize an u...

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Publication status:
Published
Peer review status:
Reviewed (other)

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Institution:
University of Oxford
Division:
SSD
Department:
Blavatnik School of Government
Role:
Author
Publisher:
Harvard Business Publishing
Journal:
Harvard Business Review More from this journal
Volume:
101
Issue:
1-2
Pages:
96-107
Publication date:
2023-01-01
Acceptance date:
2022-12-13
ISSN:
0017-8012
Language:
English
Keywords:
Pubs id:
1333306
Local pid:
pubs:1333306
Deposit date:
2023-03-20

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