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Report on ten focus groups conducted for the 'difficult forms' NAO report

Abstract:

Between December 2002 and March 2003, a team from LSE Public Policy Group and the School of Public Policy at University College, London carried out ten focus groups and a set of qualitative interviews in London, Leeds and Edinburgh to investigate how citizens used six major UK government forms. The groups formed part of a ‘value for money’ study carried out for the National Audit Office and published by them as Difficult Forms: How government agencies interact with citizens (London, The Stati...

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Publication status:
Published
Peer review status:
Reviewed (other)

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Institution:
University of Oxford
Division:
SSD
Department:
Oxford Internet Institute
Role:
Author
Publisher:
Oxford Internet Institute
Host title:
Difficult Forms: How government agencies interact with citizens: HC 1145 Session 2002-2003, 31 October 2003
Journal:
Difficult Forms: How government agencies interact with citizens: HC 1145 Session 2002-2003 More from this journal
Publication date:
2003-10-31
Keywords:
Pubs id:
pubs:631851
UUID:
uuid:678ba45d-4fdb-47c2-b779-f3a00cf58d3f
Local pid:
pubs:631851
Source identifiers:
631851
Deposit date:
2016-07-05

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