Report
Report on ten focus groups conducted for the 'difficult forms' NAO report
- Abstract:
-
Between December 2002 and March 2003, a team from LSE Public Policy Group and the School of Public Policy at University College, London carried out ten focus groups and a set of qualitative interviews in London, Leeds and Edinburgh to investigate how citizens used six major UK government forms. The groups formed part of a ‘value for money’ study carried out for the National Audit Office and published by them as Difficult Forms: How government agencies interact with citizens (London, The Stati...
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- Publication status:
- Published
- Peer review status:
- Reviewed (other)
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Authors
Bibliographic Details
- Publisher:
- Oxford Internet Institute Publisher's website
- Host title:
- Difficult Forms: How government agencies interact with citizens: HC 1145 Session 2002-2003, 31 October 2003
- Journal:
- Difficult Forms: How government agencies interact with citizens: HC 1145 Session 2002-2003 Journal website
- Publication date:
- 2003-10-31
Item Description
- Keywords:
- Pubs id:
-
pubs:631851
- UUID:
-
uuid:678ba45d-4fdb-47c2-b779-f3a00cf58d3f
- Local pid:
- pubs:631851
- Source identifiers:
-
631851
- Deposit date:
- 2016-07-05
Terms of use
- Copyright holder:
- LSE Public Policy Group
- Copyright date:
- 2003
- Notes:
- This is the published version of a report prepared for the National Audit Office report 'Difficult Forms: How government agencies interact with citizens: HC 1145 Session 2002-2003'.
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