Journal article icon

Journal article

Monitoring consumer satisfaction with inpatient service delivery: the Inpatient Evaluation of Service Questionnaire.

Abstract:

OBJECTIVE: To report on the development, testing and psychometric properties of a brief consumer satisfaction measure for use with psychiatric inpatients. METHOD: Focus group discussions with inpatients were used to develop a pool of items related to satisfaction with hospital stay. A second cohort of 72 inpatients was invited to rate the 51 items that emerged for importance in contributing to satisfaction. Mean importance scores highlighted 20 items that were subsequently framed into neutra...

Expand abstract
Publication status:
Published

Actions


Access Document


Authors


More by this author
Institution:
University of Oxford
Division:
MSD
Department:
Psychiatry
Role:
Author
Journal:
Australian and New Zealand journal of psychiatry
Volume:
36
Issue:
6
Pages:
807-811
Publication date:
2002-12-01
DOI:
EISSN:
1440-1614
ISSN:
0004-8674
Source identifiers:
248025
Language:
English
Keywords:
Pubs id:
pubs:248025
UUID:
uuid:62812c65-9f69-425d-81ad-e75311498f6e
Local pid:
pubs:248025
Deposit date:
2012-12-19

Terms of use


Views and Downloads






If you are the owner of this record, you can report an update to it here: Report update to this record

TO TOP