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Wisdom of patients: predicting the quality of care using aggregated patient feedback

Abstract:

Background The Care Quality Commission (CQC) is responsible for ensuring the quality of healthcare in England. To that end, CQC has developed statistical surveillance tools that periodically aggregate large numbers of quantitative performance measures to identify risks to the quality of care and prioritise its limited inspection resource. These tools have, however, failed to successfully identify poor-quality providers. Facing continued budget cuts, CQC is now further rel...

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Publication status:
Published
Peer review status:
Peer reviewed
Version:
Publisher's version

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Publisher copy:
10.1136/bmjqs-2017-006847

Authors


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ORCID:
0000-0002-1819-7513
More by this author
Institution:
University of Oxford
Division:
Medical Sciences Division
Department:
NDM; Tropical Medicine
ORCID:
0000-0001-8605-0823
Economic and Social Research Council More from this funder
Publisher:
BMJ Publishing Group Publisher's website
Journal:
BMJ Quality and Safety Journal website
Volume:
27
Issue:
2
Pages:
110-118
Publication date:
2018-01-22
Acceptance date:
2017-08-23
DOI:
EISSN:
2044-5423
ISSN:
2044-5415
Pubs id:
pubs:821985
URN:
uri:4e528e9e-54d8-498b-9cd4-ec876775bf98
UUID:
uuid:4e528e9e-54d8-498b-9cd4-ec876775bf98
Local pid:
pubs:821985

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