Journal article
Does economic upgrading lead to social upgrading in contact centers? Evidence from South Africa.
- Abstract:
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Business process outsourcing (BPO) is seen by the South African government as key to employment generation. BPO operations are reasonably footloose and the industry’s immense focus on workplace control and high levels of attrition means that the development potential of the BPO industry on workers in South Africa is a matter of critical concern. This article uses the global production network (GPN) framework to understand the developmental potentials of contact center jobs for workers in Sout...
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- Publication status:
- Published
- Peer review status:
- Peer reviewed
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- Files:
-
-
(Accepted manuscript, pdf, 623.8KB)
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- Publisher copy:
- 10.1080/19376812.2019.1589730
Authors
Bibliographic Details
- Publisher:
- Taylor and Francis Publisher's website
- Journal:
- African Geographical Review Journal website
- Volume:
- 38
- Issue:
- 3
- Pages:
- 209-226
- Publication date:
- 2019-04-14
- Acceptance date:
- 2019-02-22
- DOI:
- ISSN:
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1937-6812
Item Description
- Keywords:
- Pubs id:
-
pubs:987535
- UUID:
-
uuid:096dfd57-381f-470f-b8d0-ce86566e6685
- Local pid:
- pubs:987535
- Source identifiers:
-
987535
- Deposit date:
- 2019-04-04
Terms of use
- Copyright holder:
- The African Specialty Group of the American Association of Geographers
- Copyright date:
- 2019
- Rights statement:
- © 2019 The African Specialty Group of the American Association of Geographers
- Notes:
- This is the accepted manuscript version of the article. The final version is available from Taylor and Francis at: https://doi.org/10.1080/19376812.2019.1589730
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